This website, www.wodnut.com, (the “Website”) is owned and operated by Wodnut Pty Ltd ABN 12160323044 (“Wodnut,” “us,” “we,” or “our”).
We appreciate that, as a user of this Website, you are concerned about your privacy and the confidentiality and security of any personal information that you may provide to us in accessing this Website.
What Personal Information do we collect?
Personal information is information about you that can be used to identify you individually. Some common examples of personal information include your name, gender, date of birth, postal address, telephone number, email address and other information necessary to process any order made by you.
Every time you visit this Website, we automatically collect your internet service provider’s address, the Web page from which you came, and a record of your activity on our site. We also collect the information you provide to us when you register an account with us, make a purchase from us, subscribe to our mailing list, participate in a contest or sweepstakes promotion, fill out a survey or questionnaire, or otherwise contact us.
Why do we collection personal information and how do we use it?
The information we receive allows us to tailor our product offer and improve your shopping experience. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.
The information you supply to us is added to our customer database. You may receive periodic mailings or emails from us about new products and services, discounts, special promotions or upcoming events. You can request to not receive such mailings by clicking the “unsubscribe” link on any promotional email you receive from us.
You do not have to provide any personal information to us unless you want to. For example, you choose whether to purchase our products or sign up for our mailing list or for special promotions. Of course if you choose not to provide certain types of personal information to us, we may be unable to provide you with the goods or services that you have requested where that information is necessary to providing such goods or services.
We do not collect or store credit card numbers that you may submit in connection with online purchases of goods or services through our Website. Any credit card information that you submit for such online purchases is collected by our financial institution which provides the particular payment transaction facility through a separate web service. We have no control over that third party website, or access to your credit card information submitted there. We encourage you to review the privacy statement governing that third party website before entering your payment information.
When do we disclose personal information?
We do not share, sell, rent or trade personal information about you to or with third parties or affiliates, except as otherwise set forth in this Privacy Statement.
For the purpose of processing your order, we may disclose your details to:
- Our payment gateway service provider
- Courier companies
- Companies selected by Wodnut to carry out order fulfillment
We may also share your personal information to government agencies or third parties when required to do so by law. This is to:
- Prevent actual or potential fraud, unauthorized transactions, or other illegal activities; or
- Assist in investigating fraud incidents or other illegal activities.
How do we store personal information?
The personal information which we collect from you may be stored by us in various forms including both electronic and hardcopy. Electronic being the main form. We take reasonable steps designed to maintain the security of any personal information which we have stored, including taking reasonable steps to prevent loss, misuse and unauthorised access, use, modification, disclosure, alteration, or destruction of such information.
Please be aware however that any online transmission of information over the Internet is never completely secure and may be prone to error or attacks by malicious third parties. Therefore, we cannot guarantee the security or accuracy of any personal information that you transmit to us through this Website.
Storage Of Credit Card Numbers
No credit card details are stored on Wodnut.com. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Internet Users: What are “COOKIES” and how do we use them?
If you are having difficulty completing your online order with us, please check your privacy settings in your browser. If you do not wish to change your privacy settings to “Medium” and you are currently using the “Medium High” or “High” settings, you may choose to override your current cookie handling practices for individual sites that you specify, including wodnut.com
How to report Fraud?
You can help us identify attempts at fraud. We will never ask you for sensitive personal information in an email. If you receive a suspicious email appearing to come from us, such as one requesting that you confirm personal information like your credit card number, or if you have received an email implying that it has been sent by us after you have opted out of receipt of emails from us, you may forward the suspicious email to our Privacy Officer. You should not respond directly to suspicious email nor should you open any link in the email.
There are a few common features of fraudulent emails that can help you identify them as spam. The two most frequent are:
- receiving an email that contains mistakes such as misspelled words or grammatical errors; and
- receiving an email that asks for your confidential information or asks you to take immediate action on your account.
We encourage all of our customers to protect themselves and their information. You should not share your account information with any third party and you should measure that your system has adequate anti-virus and firewall installed.
We do not knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to this Website for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
Links to 3rd Party and other websites
Wodnut.com contains links and references to external websites. Please be aware that we do not control external websites and that this Privacy Statement does not apply to such websites. We encourage you to read the privacy statements of every website that you visit. If you are unsure about the credentials of a particular website, we recommend that you do not provide personal information to or through that website.
If you have any concerns in regards to this Privacy Statement please contact our Privacy Officer.